Privacy Policy
Last Updated: January 8, 2026
1. Introduction
Apex Senior Benefits (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, online forms, surveys, scheduling tools, and communications, including SMS text messaging.
By using our website or submitting your information, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect personal information that you voluntarily provide, including but not limited to:
Name
Phone number
Email address
Appointment details
Insurance-related requests or inquiries
Information submitted through web forms, surveys, or scheduling pages
We only collect information that is necessary to provide requested services or communications.
3. How We Use Your Information
We use collected information for legitimate business purposes, including:
Communicating with insurance agents regarding onboarding, training, and operational matters
Communicating with consumers who have requested insurance information or an appointment
Sending appointment confirmations, reminders, rescheduling notices, and follow-ups
Responding to inquiries and service requests
Maintaining internal records for operational and compliance purposes
We do not sell personal information to third parties.
4. SMS Text Messaging & A2P Compliance
If you provide your phone number and consent to receive SMS messages, Apex Senior Benefits may send text messages related to:
Insurance information requests
Appointment confirmations, reminders, or follow-ups
Business or operational communications with contracted insurance agents
SMS Disclosures:
Message frequency may vary
Message and data rates may apply
Consent to receive SMS messages is not a condition of purchase
You may opt out at any time by replying STOP
You may reply HELP for assistance
SMS messages are only sent to individuals who have provided explicit opt-in consent.
5. How We Obtain Consent
Consent to receive communications is obtained through one or more of the following methods:
Website forms or scheduling pages containing an explicit SMS consent checkbox
Online surveys or lead request forms where individuals request contact
Agent onboarding forms where insurance agents agree to receive business-related communications
All opt-in methods require affirmative action by the user.
6. Data Sharing & Third Parties
We may share personal information with trusted service providers solely for operational purposes, including:
Customer relationship management (CRM) platforms
SMS and telecommunications providers
Scheduling and form-processing services
These providers are contractually obligated to protect personal information and use it only for authorized purposes.
Mobile information will not be shared with third parties for marketing or promotional purposes.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.
While no system can guarantee absolute security, we take appropriate measures to protect the information we collect.
8. Your Rights & Choices
You have the right to:
Opt out of SMS messages at any time by replying STOP
Request access to or correction of your personal information
Request deletion of your information, subject to legal and operational requirements
Requests may be submitted using the contact information below.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
11. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact:
Apex Senior Benefits
Email: [email protected]
Phone: 402-304-3122